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| Google Reviews for Shiplights |
  Steve Hanson 21:50 01 Jul 21 Wow, I don't think I've had better customer service... from a small business. So helpful and responsive. And the product is high quality and very cool. Highly recommended!read more  Mercedes Roman 21:00 30 Jun 21 I am extremely satisfied with my recent purchase at... Shiplights. I was fortunate enough to stumble upon this site by doing a search for nautical lights. I am over the moon happy with this nautical mirror, this is the largest size and is unlacquered solid brass made in USA. The workmanship is of the highest quality and is gorgeous. Alicia, assisted me and answered my questions thoroughly and was exceptional to work with! Superior product and superior customer service. I will be sure to spread the word on this small company who are doing all the right things! I can't wait for my next purchase. Thank you very much!!!read more  Michelle Michaels 16:30 30 Jun 21 We ordered a number of nautical cleats in chrome for... our kitchen remodel to use as door and drawer hardware. They are sturdy and beautiful and will look amazing in our nautically decorated home! Service was excellent as well!read more  Doug Roeder 02:10 22 Jun 21 We purchased several lights from Shiplights, and the... look & quality of these lights is outstanding! Just feel the weight of them and you know these are not some cheap knockoffs.As far as service goes, you won’t find any better. There’s a reason why there are 50 something 5 star reviews here, and not a single bad one. At the risk of sounding like I’m blowing sunshine up… just suffice to say you will not find two more knowledgeable, friendly, and helpful people than Alicia & Eric. Top shelf all around here folks. Do yourself a favor and try them. It will save you a lot of time and aggravation shopping online, and you’ll wind up here in the end anyways!read more  Richard Cohen 19:21 28 May 21 16 years ago, we bought 4 excellent Hooded Wall Mounts... (SKU: H-1) for the exterior of our oceanfront home in Maine. they still look like new. Recently needed help getting to interior to change the bulb on one of them. Call to customer service produced Alicia, who advised us accurately, and was outstandingly generous with her time. Moved me to poetry:It's perfectly ok. There's no need to be nervousIf you're helped by Alicia from Customer Service.read more  Hiram Cody 11:24 24 May 21 We purchased a number of Shiplights fixtures -... interior and exterior - for a renovation of our historic 110 year old seaside home 2 years ago, and are delighted with the quality. The look is perfect and the exterior lights (unfinished brass) have weathered beautifully. When two fixtures were damaged by vandals, Alicia immediately sent us a new set of mounting fixtures at no charge - this level of service is above and beyond!read more  BJ Ellis 23:45 03 May 21 We recently purchased the Porthole lights for our home... renovation. The quality of the fixtures is outstanding and the customer service is even better. Alicia makes sure her customers are satisfied! If you're looking for nautical lighting, you need go no further than Shiplights.read more  Angela Badami 14:29 30 Apr 21 I live near the ocean and I had been looking for... outdoor lighting that looks good and really holds up to the elements. I love this company's quality and aesthetic! Also, very good customer service. Thank you!read more  Chris Vineis 16:27 19 Apr 21 Searched and searched online for nautical sconces. No... one came close to the quality of those we bought from Shiplights. And then the response from Customer Service to a mistake we made in ordering was equally outstanding. Highly recommend Shiplights!read more  Maeve Bacon 15:10 11 Apr 21 We stopped by Shiplights to buy a light fixture for... our newly renovated bathroom. Alicia helped us find the perfect fit and went above and beyond to make sure we were happy with the piece in our space. Wonderful to work with, lots of options and an overall great shopping experience. Her dogs are super cute too.read more  Mary Talbot 03:46 16 Mar 21 I've always admired thoughtfully appointed houses ... where every detail is carefully curated. I appreciate the thud of a solid wood door, the feel of solid brass in your hand when you turn a well-made doorknob and the grace of an architectural molding.As I set about upgrading the details of my cottage, I did a lot of research on lighting that would last and was solidly constructed. I visited five showrooms and purchased many lights online but returned them all. If they had clean lines and looked great, they were poorly constructed and the well made lights didn't have clean lines.I found Shiplights online and drove over two hours to the showroom because I wanted to feel the weight and examine the construction of the fixtures. I was so pleasantly surprised! Shiplights were both beautiful and built to last.While the product was perfect, I never expected to be offered such responsive customer service. The showroom was opened to accommodate my day off, and once the order was placed, the communication -- from fabrication to delivery at my doorstep -- was unparalleled.My lights reflect the nautical style I was hoping to achieve, they add value to my property, and will offer me years of enjoyment. Each time I approach my doorway, I will be certain to smile. My light fixtures from Shiplights bring a touch of a Nantucket vacation to my home but they're something that I will be able to enjoy 365 days of the year.Thank you Shiplights!read more  Jeff Carlton 23:42 15 Mar 21 We were looking for a way to make the refresh of our... beach house fireplace wall. We didn’t realize the answer would be in our own back yard. We purchased two of the brass nautical sconces and couldn’t have been happier. The product was as authentic as you could want. Alicia was extremely accommodating. We are on the lookout for other projects where we could use their lights.read more  Courtney Fields 19:42 10 Mar 21 I was blown away by the amazing Custer service I... received from Shiplights! I was trying to match an old, no longer produced exterior fixture and Alisha went above and beyond in helping me understand what my options were and what lead times would be if it needed to be manufactured specially. It's not often you see this kind of service and follow through these days. I'd highly recommend checking with Shiplights before shopping with some of the bigger outfits.read more  Gregory Steele 12:11 08 Mar 21 Renovating a coastal Victorian cottage on the bay.... Ordered one nautical cage light and received a fixture of superb craftsmanship. We subsequently ordered more of these same lights and the gimbaled sconces with which we are extremely pleased. These nautical accents truly do make this victorian cottage a Captain’s home by the sea.Alicia has been superb w advice on finishes for our Maine coastal environment, light distribution, and technical information. We were unexpectedly on an extremely tight schedule and Alicia made the larger delivery happen within our time constraint window. We will definitely be ordering the remainder of our lights from Shiplights.read more  Doug Spear 22:19 21 Feb 21 If you are looking for authentic nautical or... industrial lighting fixtures for your project, Shiplights is the best resource in the country. I have used their products on several residential projects, and the Shiplights fixtures are always the particular design elements that receive the most comments and compliments from guests. Alicia knows the Shiplights catalog inside and out, and has been an invaluable resource in making the appropriate selections relative to particular spaces and environments. In addition, the associated install instructions and follow-on customer support have always been stellar.read more  Randolph Lear 16:27 26 Jan 21 Agree outstanding Family business.... I recently... bought an all brass hanging mount light which I wanted to use for another application....Alicia was outstanding giving me all the info to make an informed decision. The light was in stocked and shipped out immediately and we are very happy!Excellentread more  Maryanne Curran 16:58 16 Dec 20 I was Lucky enough to stumble upon Ship Lights ... website when looking for nautical lighting for our home. I can not say enough about their selection, they have countless options. As for customer service, I honestly can’t say enough. Alicia, was beyond helpful with All my orders, even going as far as taking a call from our electrician, who had questions as to wiring for one of our selections. I still have orders to place, and look forward to interacting with this Company again. Honestly, with the state of the county right now Small businesses are what we need to remind us of simpler days, of personal attention with purchasing products. So if your on the fence jump on over, as Ship Lights will not disappoint you. Happy Shoppingread more  Tracy Sigler 17:31 30 Nov 20 I have placed multiple batch orders with Shiplights.... They have a great product and the service is incredible. They have worked with me to customize some pieces and their advice has been very helpful. Finally, communication has been fantastic whether by email, phone or text.read more  Kevin Considine 12:48 18 Nov 20 I am a repeat customer of Shiplights. We live on the... coast and their outdoor fixtures are well designed to withstand a sometimes harsh environment. I have found the quality of their products and customer service to be exceptional.read more  Ted Talbot 13:24 12 Nov 20 "5/5 stars. I am a repeat customer who has bought... several light fixtures from Shiplights over the past decade, for both interior and exterior use. I value buying locally, and Shiplights makes it easy with their selection and service - their products are attractive, high quality & stand up to the unpredictable weather of New England. They are an excellent value."read more  Alicia Dermody 19:57 16 Oct 20 We have Shiplights installed throughout our home. The... lights are non-corrosive and durable, yet they look great! Unlike some similar looking lights, they’re easy to install and all come UL listed. We’ve also been continuously impressed with Shiplights level of customer service, not always easy to find these days. Highly Recommended!read more  Dawn Evans 17:34 15 Oct 20 We have purchased several outdoor and indoor pieces... for the renovation of our 215-year-old home on the New England coast. The lights are beautiful and excellent reproductions of historical lighting. The customer service has been outstanding.read more  Jane Kilcullen 15:23 23 Aug 20 We order 4 oval bulkhead lights for our lake... boathouse. The quality is incredible. We are just thrilled with them. After we installed them we realized that we should keep extra wing nuts on hand in case one drops in the water. I emailed Alicia asking to purchase them and she sent us a bag of them free of charge. Great products! Great Customer service. I wish I could give them more than 5 stars!read more  Joe NeCastro 16:53 15 Aug 20 I found Shiplights online while looking for solid... brass exterior light fixtures. I have a front beach home and have been through two sets of light fixtures in eight years. Their product is fantastic, exactly as billed, solid, well-constructed and actually even better looking than can be conveyed on a website. What really stood out for me, however, was the fantastic customer service. These folks, especially Alicia, are knowledgable, engaged, problem-solvers. What's more, they're responsive and efficient as well as personable. I'm absolutely replacing all my lights with Shiplights!read more  Deirdre Beck 03:19 15 Aug 20 We purchased all the outdoor lights as well as some of... the indoor lights for our new home in Rhode Island from Shiplights and we couldn't be happier. The fixtures are beautiful and the quality is exceptional. We needed lights that would hold up to the marine environment and we have no doubt that they will. The company was a pleasure to work with and we will purchase from them again, as well as continue to recommend them to others.Thank you Shiplights!read more  Nicholas Silitch 17:13 05 Aug 20 I first discovered Shiplights when we were redoing our... boathouse in New Hampshire....and was looking for really well made, Old fashioned nautical lighting fixtures....WOW DID THEY DELIVER!!!!!!. The fixtures and accessories have now been exposed to severe New Hampshire weather for 5 years, more than enough time to reveal their true quality. They have held up superbly...and still look terrific!!! We have recently ordered more fixtures and accessories....and I was reminded of the quality of the service and the people at Shiplights....extraordinary quality and service....at a reasonable price....an increasingly rare combination!!!!read more  Judy McClain 12:59 04 Jul 20 We have ordered twice from Shiplights, orders totaling... ten lights or more. (Hooded wall light, large, and R-1 light.) The fixtures are beautiful: heavy, well crafted, and stunning, exquisite for our 1880 legacy house, newly renovated. For both orders I spoke with a helpful, kind representative. For each order, the lights arrived within one week, packaged securely and thoughtfully for the best outcome. I’m so grateful - and thrilled. Thank you, Shiplights.read more  Charles Stowell 17:21 02 Jul 20 Over the last ten years or so I have purchased many... light fixtures from Shiplights for various renovation projects. I remain a loyal customer of Shiplights because the quality and craftsmanship of the fixtures are truly outstanding, the designs are timeless, and the fixtures come in a broad range of beautiful, high-quality custom finishes. These fixtures are built to last. I love all the fixtures I’ve purchased from Shiplights and look forward to the next opportunity to use one of their fixtures in a project. Oh yeah, and in addition, Shiplights is an incredibly well run family business with great customer service—the kind of business it feels really good to support.read more  Bennett Hall 09:35 04 Jun 20 Over the last 20 years I’ve purchased many lights and... nautical antiques from Shiplights and Brass n Bounty. Excellent products and service. Recently purchased light was highquality and received it quickly with expedited service. A great small family business that takes pride in their service and products!B. Guilford, CTread more  Alison Wade 22:17 22 May 20 I was a little nervous to order these lights without... seeing them first in person, but I am so happy with my purchase! These are high quality and so beautiful. I wanted lights for my staircase with charm and uniqueness and these delivered. As an added bonus, the customer service is fantastic. Alicia provided quick replies to all of my questions and even helped me swap out the glass to perfect the look of the lights in my home. Thank you Shiplights!read more  Maryanne Bajakian 14:26 25 Apr 20 I have Shiplights installed throughout my home, both... inside and outside. We’re located across the street from the ocean, so we know how challenging it is to find products that won’t rust or corrode. Our Shiplights have been up for over 10 years and look great! We’ve also used them in our kitchen and in our entryway.Thanks for the great products & service!read more  Lolli Leeson 16:38 23 Apr 20 We live in a seacoast town and I love having a... nautical feel in my home. Everything Shiplights sells is tasteful, elegant and very well made. By mistake I ordered my front hall light fixture with clear glass instead of the more muted frosted glass. Alicia was quick to make the exchange for me. I was relieved with the great customer care. Thank you.read more |
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